There is a particular kind of meeting that most people will recognise. Someone senior- experienced, respected, genuinely good at their job in most respects- says some version of the following: “I’ll be honest, I'm just not a technology person.” They say it with a rueful smile and a cheeky shrug, as though it's an endearing personality quirk rather than a professional gap. The room chuckles and nods sympathetically, and the conversation moves on. For a long time, that was acce

There's a word that makes L&D professionals visibly uncomfortable. Not compliance. Not mandatory. Not even e-learning, though that one gets close. The word is joy. Mention it in a business context and watch what happens. People smile cautiously, as if they suspect a trap. Senior stakeholders shift in their seats. Someone says, "that's a lovely idea" in a tone that makes clear they mean the opposite. Joy is not, in the grammar of most organisations, a serious word. It belongs

I used AI to help me build a learning programme last month. Not to write a first draft that I then edited into something usable. Not as a spell-checker or a brainstorming prompt. Actually, genuinely used it- to generate scenario branches, to stress-test the andragogical logic, to produce three versions of a facilitator guide in different tones, to translate a complex behavioural framework into language that would land with a non-specialist audience. It was fast. It was, in mo

There's a metric that has haunted L&D for decades, sitting quietly at the centre of almost every learning report ever produced, dressed up in dashboard colours and presented to leadership as evidence that something is working. The completion rate. Seventy-eight percent of employees completed the module. Ninety-one percent finished the course. A hundred percent of the team has been through the induction. Tick. Done. Great job everyone. On to the next one. Here's what completio